A. This product will turn off after 5 seconds of button operation.

INKO so that the LED glows softly throughout the letters

Indicates that it has been set up and is operating normally.

It has a permanent mode.

A. This product concentrates heat in the center of the product.

By using a method that increases thermal efficiency, only 75% of the total area generates heat.

It is normal for only part of the product to generate heat.

You don't have to worry about the area enough to feel the warmth.

A. The temperature of the adapter will rise by 10 - 20 degrees during power up.

The warming of the adapter is natural and not a defect.

A. If there is no additional operation after operating the power button

Equipped with auto-off function after 12 hours

Low-temperature burns can be prevented.

All heating products can cause low-temperature burns when used for an excessively long time.

There is a risk, so please be careful!

A. Our products are widely used in existing electric pads, etc.

It is a direct current (DC) product using a USB terminal rather than an alternating current (AC) method.

In accordance with Article 58-2-3 of the Radio Waves Act, broadcasting and communication equipment, etc.

It is a product that is safe from electromagnetic waves that has received a certificate of conformity registration.

Do not use an adapter or auxiliary battery with power and voltage that does not match the product.

When used, there is a sound or the heat does not generate properly

Please refer to it when using it.

A. INKO smart heater products are used as mobile phone chargers or

Less energy by connecting auxiliary battery

This heater is optimized for use.

When using an adapter of less than 1A or connected to a mobile phone

Please understand that heat may occur or the product may malfunction.

In the case of heel products, the heating area is wide and 1.5A (ampere)

We recommend using the above auxiliary batteries and adapters.

Please note.

A. Turn on the power with the regulator to see if it generates heat,

If it does not turn on, it is subject to return due to a broken heating wire.

Exchange is only possible within the 1 year warranty period.

The defective product must be returned for exchange.

(However, this applies only when the precautions in the user manual are followed.)

※ The degree of heat sensation may vary depending on the consumer's usage environment.

A. When the product is taken out in a cold space or in the air

The reason why the warming effect of the pad is low is due to the nature of the product.

As it is an ultra-slim product, no separate insulation is used.

This is a natural phenomenon caused by heat conduction (high temperature → low temperature).

To increase the effect of warmth, use it with a thin cloth when using it.

You can feel the heating effect of the product more.

※ When stored for a long time in a space such as a pocket, high temperature

Please store belongings that may be different due to this.

A. Unlike general heat rays, more than 4 times heat rays It is like a thin film.

A. yes it is possible but not water

Applying a strong cleaning solution will change the color of the TPU.

It can change, so be careful.

A. Yes, it is a product without electromagnetic waves,

It can be used because it is a product with temperature control.

However, even at low temperatures, the skin is weak.

Do not use continuously on the same area to avoid burns.

It is dangerous, so please refrain from using it directly on your skin.

A. Heating mat play does not matter for both 1A and 2A

It is recommended to use 2A for heating mat heels.

1A is relatively colder than 2A.

A. Yes, there is a heating film in the middle,

It can be used regardless of the front and back sides.

A.  Inko products can be carried in luggage Batteries are prohibited.

Portable battery when used on board

It can be connected and used.

A. The product can be rolled up and stored, but when rolled up, heavy force or

Be careful not to press the pad part and the controller with strong pressure.

A. Reduce the performance of your laptop or computer;

There is a risk of damage.

Laptop and computer USB ports are 500mA

In the case of Inko Matte Heal products,

2A is recommended, so you won't feel too much heat.

Therefore, please use it as an auxiliary battery and adapter.

A. The play and heel are TPU materials,

Sleep Plus is a premium charm and neoprene material.

A. The life of the product depends on the usage environment and number of times may vary.

It is made of plastic and metal Functionally, it has a long service life.

A. In case of functional failure that occurred under normal use

Free service is available within 1 year (product warranty period) after purchase.

However, depending on the usage condition according to the precautions in the user manual

This applies only in case of failure within the warranty period.

AS quality guarantee period is 1 year after purchase,

In case of functional failure due to product defect

We are here to help with our free after-sales service.

A. Delivery company: CJ Logistics

Delivery area: nationwide

Shipping cost: KRW 2,500 / Free for KRW 50,000 or more

(In some cases, you may have to pay extra for mountainous or island areas.)

Delivery period: 2 to 5 days

(Delivery of the product may be slightly delayed depending on the product type.)

Shipping Information: The product you ordered will be shipped after payment is confirmed.

A. When refunding, after checking whether the return is confirmed

We will refund your payment within 3 business days.

If you paid by credit card, the credit card authorization will be canceled.

Avoid being charged for payments.

(However, the payment may be charged according to the credit card payment date.

In this case, the credit card company will refund you when you charge the credit card for the following month.)

A. To the extent that resale is difficult due to the passage of time

- If the value of the product has significantly decreased, use or part of the customer

If the value has decreased to such an extent that resale is difficult due to consumption

(Refer to Article 17, Article 2 of the Consumer Protection Act)

- If the packaging of a product that can be reproduced is damaged

(For more information, contact the Customer Satisfaction Center 1:1 or E-MAIL consultation Please use.)

※ After purchase, due to inexperience

Please note that the seller is not responsible for any problems.

A. Within 7 days of receiving the product

(However, if the packaging is opened or the packaging is damaged, the value of the product is lost.)

If it is lost, it cannot be exchanged/returned.)

Address for exchange and return: Jibon Cosmetics Co., Ltd., 86, Sandan 4-gil, Suncheon-si, Jeollanam-do

※ In case of exchange or return due to customer's simple change of heart

The cost of returning the product must be borne by the customer.

(color exchange and others)

A. Business days

- Orders placed before 10:00 a.m.: same-day delivery

- Orders after 10:00 am: next day delivery

A. Because orders close at 10:00 a.m. on business days,

Before 10:00 a.m., on the Q&A bulletin board of the website or

Please contact the customer center at 080-008-0088.

(If you post it on the homepage Q&A board,

We will inform you that the work is progressing a little faster.)

A. Play, Heal, and Sleep Plus are not rechargeable.

Play and heel are in the form of USB ports,

The Sleep Plus is in the form of an adapter.

More than 1.5A for adapter,

In the case of a battery, if you use a product with a 5V output,

You can feel the optimum warmth.

A. Play: Up to 12 hours of use

Heal: Can be used for up to 8 hours

[Based on 10,000mAh auxiliary battery]

*Sleep Plus is an adapter product, not a USB type.

A. New products do not store heat when first operated.

You may feel less warm because you start having a fever.

Leave the power on for a certain period of time, put it in your pocket, or

You can use it even warmer by wrapping it with a blanket.