A. This product will turn off after 5 seconds of button operation.

INKO so that the LED glows softly throughout the letters

Indicates that it has been set up and is operating normally.

It has a permanent mode.

A. This product concentrates heat in the center of the product.

By using a method that increases thermal efficiency, only 75% of the total area generates heat.

It is normal for only part of the product to generate heat.

You don't have to worry about the area enough to feel the warmth.

A. The temperature of the adapter will rise by 10 - 20 degrees during power up.

The warming of the adapter is natural and not a defect.

A. If there is no additional operation after operating the power button

Equipped with auto-off function after 12 hours

Low-temperature burns can be prevented.

All heating products can cause low-temperature burns when used for an excessively long time.

There is a risk, so please be careful!

A. Our products are widely used in existing electric pads, etc.

It is a direct current (DC) product using a USB terminal rather than an alternating current (AC) method.

In accordance with Article 58-2-3 of the Radio Waves Act, broadcasting and communication equipment, etc.

It is a product that is safe from electromagnetic waves that has received a certificate of conformity registration.

Do not use an adapter or auxiliary battery with power and voltage that does not match the product.

When used, there is a sound or the heat does not generate properly

Please refer to it when using it.

A.  Inko products can be carried in luggage Batteries are prohibited.

Portable battery when used on board

It can be connected and used.

A. The product can be rolled up and stored, but when rolled up, heavy force or

Be careful not to press the pad part and the controller with strong pressure.

A. Reduce the performance of your laptop or computer;

There is a risk of damage.

Laptop and computer USB ports are 500mA

In the case of Inko Matte Heal products,

2A is recommended, so you won't feel too much heat.

Therefore, please use it as an auxiliary battery and adapter.

A. The play and heel are TPU materials,

Sleep Plus is a premium charm and neoprene material.

A. The life of the product depends on the usage environment and number of times may vary.

It is made of plastic and metal Functionally, it has a long service life.

A. In case of functional failure that occurred under normal use

Free service is available within 1 year (product warranty period) after purchase.

However, depending on the usage condition according to the precautions in the user manual

This applies only in case of failure within the warranty period.

AS quality guarantee period is 1 year after purchase,

In case of functional failure due to product defect

We are here to help with our free after-sales service.

A. Play, Heal, and Sleep Plus are not rechargeable.

Play and heel are in the form of USB ports,

The Sleep Plus is in the form of an adapter.

More than 1.5A for adapter,

In the case of a battery, if you use a product with a 5V output,

You can feel the optimum warmth.

A. Play: Up to 12 hours of use

Heal: Can be used for up to 8 hours

[Based on 10,000mAh auxiliary battery]

*Sleep Plus is an adapter product, not a USB type.

A. New products do not store heat when first operated.

You may feel less warm because you start having a fever.

Leave the power on for a certain period of time, put it in your pocket, or

You can use it even warmer by wrapping it with a blanket.